Some people might be happy to hear that water companies in England and Wales are under a financial obligation by a third party regulator to provide consistently excellent customer service to their customers. The regular, Ofwat, use a system called 'Service Incentive Mechanism' (SIM) to regularly score a water companies customer satisfaction levels [...]
The gender pay gap has been hot news recently after a 9.1% national gender pay gap was revealed, rising to astonishing levels in certain sectors, such as the financial sector with an average of a 35% gap. The BBC also hit the headlines when they announced a pay gap of 10%. As of [...]
On April 6th 2017, a new apprenticeship levy was introduced by the government to try to tackle a skills shortage problem in the job market, a problem supposedly costing the economy £2bn per year. The target of the new scheme is to create three million apprenticeships in the private and public sectors by [...]
The western world loves to stick a label on groups of people who we believe to be like-minded, in particular generational groups such as millennials and the baby boomers. We effectively over-generalise people who share something in common and assume that their common interest must make them like-minded. We assume that they all [...]
What is skills training? The term 'skills' is very broad and really covers all manners of soft and hard skills we need in order to be successful in our professional and personal lives. So what do we mean when we talk about skills training? In order to be truly successful, we believe [...]
“They’re a good sales person, they could sell ice to the Eskimos." That is a line I used to hear all the time. The problem is Eskimos (these days, it’s more acceptable to call these peoples Inuit anyway) don’t want ice, because they’ve got plenty of it, and as consumers we’re becoming a [...]
“I prefer strawberries and apples in my smoothie, my partner swaps the apple for a banana – each to their own I say! So, we all prefer our own blend…” Learning to Learn Advances in behavioural science and technology mean that we’re on the cusp of a learning revolution. Many organisations [...]
