Many leaders in public sector organisations are now talking about ways to create a more commercially driven mindset across their teams. Budget cuts and shrinking resources faced by local authorities have led to a greater need for income generation and creating efficiencies across services. So how do you turn your public sector team [...]
“They’re a good sales person, they could sell ice to the Eskimos." That is a line I used to hear all the time. The problem is Eskimos (these days, it’s more acceptable to call these peoples Inuit anyway) don’t want ice, because they’ve got plenty of it, and as consumers we’re becoming a [...]
“I want it, I want it now and I want it easy!” A rapid improvement in smart technology and 24-hour access to information, products and services has created a ‘demand it now’ culture. So, when we don’t get ‘it’ bang on time, what happens and how do we feel? The answer: not satisfied. [...]
