Design a programme in partnership with the client. This could be a complete management training programme lasting between 1 day to a week or a series of 1, 2 or day ‘modular’ events taking place over a 6 month period with pre and post event work, a peer to peer/buddy meetings, presentations a end of programme summit events.
Typically we also provide recommendations to develop the management team support and sustain the development of their staff through upskilling them in performance management and coaching service improvement.
Content typically includes:
- The psychology of sales
- Why do people buy
- Core Communication Skills – the power of questions, deep listening, building rapport and empathy, handling challenging conversations
- Features and benefits – the cornerstone of sales
- Handling objections
- Structuring a dialogue
- Practicing skills throughout