We have been spending a lot of time recently reworking our training & development programmes to ensure they work just as effectively in a virtual world. The first major component is to understand how we can ensure that learning is actually taking place as effectively in a virtual setting, and how we can [...]
For nearly a year, we have been delivering our learning & development programmes almost entirely online. It has of course been a learning curve for everyone, but there have been some key takeaways for us at Brightstone and some fantastic tools which have made the process easier. For us, there were two big [...]
The Covid-19 pandemic has meant having to change the way we deliver our coaching, training and performance improvement programs, moving from on-site face-to-face activities to virtual learning and remote working, pretty much overnight. There is lots to consider for a virtual learning programme, from technology implications to learner engagement. We are fortunate to [...]
What is it and why does it matter? Time management is something we talk about a lot with our clients, because it is so fundamental to the success of nearly everything! We have all heard the phrase, “time is money” – its true! Poor time management in just one employee can waste [...]
We’ve talked in the past about how you change your organisational culture, but we haven’t talked about in depth about how you recognise the need for change, and what those reasons for change may be. Sometimes, the small signs can be there before many people spot them, but sometimes there are major changes [...]
Mood hoovers can be very damaging to the morale and effectiveness of an organisation. Many people will have worked with them in the past without realising they have a name… Mood hoovers are individuals that bring negativity and a host of other bad traits to your team. They suck the mood out of [...]
Self limiting beliefs are a hot topic in 2019. In our personal and our professional lives, these beliefs can frame how we view ourselves, how we think people view us, how we think and ultimately how we behave. These beliefs can be both conscious and unconscious, and through a process of introspection and [...]
As managers, we like to think we’re good at identifying areas for improvement in our staff. But who’s there to help you? For most companies, employee performance reviews, development plans and organisational targets can all be used to evaluate the need for training and management input. However, it’s not always easy to identify [...]
Moments of truth in customer experience were first discussed by a Scandinavian airline to identify the various touchpoints a customer has with a company, each of which are an individual opportunity for a customer to form an impression. After transforming SAS Airlines to be one of the most successful in the industry, Jan [...]
That time of year has come again when appraisals, annual reviews and performance management meetings are back on the agenda. That email lands in your inbox with the title "Performance Management Meeting" and you are probably filled with a sense of dread. Why? Why does the phrase "performance management" have such a negative [...]
