Culture change within an organisation is one of the most difficult and complex tasks that management may be required to complete. Culture change requires the breaking and re-modelling of deeply embedded behaviours, a task management must be prepared to lead by example, requiring them to change their own behaviour more quickly than their [...]
Many leaders in public sector organisations are now talking about ways to create a more commercially driven mindset across their teams. Budget cuts and shrinking resources faced by local authorities have led to a greater need for income generation and creating efficiencies across services. So how do you turn your public sector team [...]
We recently wrote about the demands of customers in the modern world and how advances in technology and 24-hour access to services has created a ‘demand it now’ culture. We know, even from personal experience, that we feel unsatisfied when we don't get what we want, so how do service organisations improve customer [...]
