January is here again and along with it a heap of new years resolutions, promises and goals for the year ahead. We get back to our desks feeling refreshed and revived, but for some reason we are finding it difficult to put our new motivations into action. So how do we get started [...]
That time of year has come again when appraisals, annual reviews and performance management meetings are back on the agenda. That email lands in your inbox with the title "Performance Management Meeting" and you are probably filled with a sense of dread. Why? Why does the phrase "performance management" have such a negative [...]
Banter - just a bit of fun right? Bit of bants between mates? Perhaps you consider yourself to be the Archbishop of Banterbury? Well we're going to have to stop your banter bus right there and ask you a question - do you know when banter becomes bullying? The difference between banter [...]
We have been having a read through a recent report published on the behalf of the UK government looking at mental health in the workplace and how employers can better support the mental health of all employees. The report has raised some interesting and perhaps alarming statistics, but has also laid some very [...]
When you think of a change management consultancy, you wouldn't necessarily think of mindfulness programmes. Organisational change and mindfulness are two different worlds altogether and cater to different sorts of people, right!? Nope! Increasingly, mindfulness methods are being utilised within organisational change and performance management programmes to help employees build resilience. We've talked [...]
Some people might be happy to hear that water companies in England and Wales are under a financial obligation by a third party regulator to provide consistently excellent customer service to their customers. The regular, Ofwat, use a system called 'Service Incentive Mechanism' (SIM) to regularly score a water companies customer satisfaction levels [...]
The gender pay gap has been hot news recently after a 9.1% national gender pay gap was revealed, rising to astonishing levels in certain sectors, such as the financial sector with an average of a 35% gap. The BBC also hit the headlines when they announced a pay gap of 10%. As of [...]
On April 6th 2017, a new apprenticeship levy was introduced by the government to try to tackle a skills shortage problem in the job market, a problem supposedly costing the economy £2bn per year. The target of the new scheme is to create three million apprenticeships in the private and public sectors by [...]
The western world loves to stick a label on groups of people who we believe to be like-minded, in particular generational groups such as millennials and the baby boomers. We effectively over-generalise people who share something in common and assume that their common interest must make them like-minded. We assume that they all [...]
We read a complaint this week on a largely populated local Facebook group about a negative experience someone had encountered in a well-known, reputable food store in Brighton. She complained that for three days in a row, the same man had served her and "could not be bothered to smile, let alone be [...]
