We have been spending a lot of time recently reworking our training & development programmes to ensure they work just as effectively in a virtual world. The first major component is to understand how we can ensure that learning is actually taking place as effectively in a virtual setting, and how we can [...]
For nearly a year, we have been delivering our learning & development programmes almost entirely online. It has of course been a learning curve for everyone, but there have been some key takeaways for us at Brightstone and some fantastic tools which have made the process easier. For us, there were two big [...]
The Covid-19 pandemic has meant having to change the way we deliver our coaching, training and performance improvement programs, moving from on-site face-to-face activities to virtual learning and remote working, pretty much overnight. There is lots to consider for a virtual learning programme, from technology implications to learner engagement. We are fortunate to [...]
What is it and why does it matter? Time management is something we talk about a lot with our clients, because it is so fundamental to the success of nearly everything! We have all heard the phrase, “time is money” – its true! Poor time management in just one employee can waste [...]
Mindfulness is the process of understanding our own minds to help us focus on the present, improve our awareness of the world around us and ultimately, to develop methods to ensure our continued mental wellbeing. Studies on subjects ranging from students to US Marines have shown that mindfulness reduces stress and improves overall [...]
Mood hoovers can be very damaging to the morale and effectiveness of an organisation. Many people will have worked with them in the past without realising they have a name… Mood hoovers are individuals that bring negativity and a host of other bad traits to your team. They suck the mood out of [...]
Self limiting beliefs are a hot topic in 2019. In our personal and our professional lives, these beliefs can frame how we view ourselves, how we think people view us, how we think and ultimately how we behave. These beliefs can be both conscious and unconscious, and through a process of introspection and [...]
As managers, we like to think we’re good at identifying areas for improvement in our staff. But who’s there to help you? For most companies, employee performance reviews, development plans and organisational targets can all be used to evaluate the need for training and management input. However, it’s not always easy to identify [...]
We wanted to just share an article we found on Forbes about reducing stress in the workplace, something which we believe is extremely prevalent in the current economy and fortunately, is something leaders and managers are now taking much more seriously. Workplace stress has an impact on so many other things; productivity, absenteeism, [...]
Some people might be happy to hear that water companies in England and Wales are under a financial obligation by a third party regulator to provide consistently excellent customer service to their customers. The regular, Ofwat, use a system called 'Service Incentive Mechanism' (SIM) to regularly score a water companies customer satisfaction levels [...]
