The 'CEO Challenge 2015' was a survey produced by The Conference Board, conducted across 943 business leaders in 2015. The survey was looking to provide insight into the strategic and tactical priorities of CEO's worldwide, and the results show that they are putting their people and high-performance cultures at the top of their [...]
Culture change within an organisation is one of the most difficult and complex tasks that management may be required to complete. Culture change requires the breaking and re-modelling of deeply embedded behaviours, a task management must be prepared to lead by example, requiring them to change their own behaviour more quickly than their [...]
We recently wrote about the demands of customers in the modern world and how advances in technology and 24-hour access to services has created a ‘demand it now’ culture. We know, even from personal experience, that we feel unsatisfied when we don't get what we want, so how do service organisations improve customer [...]
